Return policy
2. Returns and Refund Policy
Last updated: Today
At Amelie Harper Boutique, we want you to shop with confidence.
This Returns and Refund Policy explains how returns, refunds, and our 30-Day Money Back Guarantee work.
This policy applies to all purchases made through amelieharperboutique.com.
30-Day Money Back Guarantee
We offer a 30-Day Money Back Guarantee.
If you are not satisfied with your order, or if something isn't quite right, please contact us within 30 days of receiving your order.
To request a return, please email us at:
Please include:
- Your full name
- Your order number
- The email address used to place your order
- The reason for your return
- Clear photographs if the item is damaged, faulty or incorrect
- Any additional information that may help us assist you
Our customer support team will review your request and provide the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be approved by Amelie Harper Boutique via email.
Once your return has been approved, we will provide you with the correct return instructions and return address.
In many cases, approved returns must be sent directly to one of our suppliers, which may be located in China.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or items that are no longer wanted, the customer is responsible for the return shipping costs.
If the approved return address is one of our suppliers in China, the customer is responsible for arranging and paying for the return shipment.
We strongly recommend using a tracked shipping service.
Amelie Harper Boutique cannot complete or approve a return until the returned parcel has been successfully received by the supplier or designated return address.
Tracking Required for Returns
For all approved returns, customers must provide valid return tracking information.
Refunds can only be processed after the returned item has been received and inspected by our supplier or return facility.
If a returned parcel is lost during transit and delivery cannot be confirmed, we may be unable to issue a refund.
Condition of Returned Items
To qualify for a return, items should be:
- Unworn
- Unwashed
- Unused
- In their original condition
- Returned with original tags and packaging where possible
Items showing signs of wear, washing, perfume, stains, make-up, damage or alterations may not be eligible for a refund.
Items Not Eligible for Return
The following items may not be eligible for change-of-mind returns:
- Gift cards
- Final sale items (where clearly stated)
- Personal care or hygiene products
- Items that have been worn, washed or used
- Items returned without prior approval
Nothing in this policy limits your statutory consumer rights under UK law.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and its packaging
We will carefully review the issue and work with you to provide an appropriate solution.
Your Rights Under UK Consumer Law
Nothing in this policy excludes or limits your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015.
Where applicable, you may be entitled to a repair, replacement, refund or other legal remedy.
Refund Processing
Once your returned item has been received and approved, we will notify you by email.
If your refund is approved, it will be issued to your original payment method.
Please allow sufficient time for your bank or payment provider to process the refund.
Exchanges
Where appropriate and subject to product availability, we may offer an exchange or another suitable solution.
Please contact us at:
We will review your request and advise you of the available options.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will do our best to cancel it.
Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
For any questions regarding returns, refunds or your order, please contact us at:
